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OBJECTIVE: Celebrate and enhance the College’s culture of service, collaboration, innovation, and respect.

  1. Service: Foster an expectation of service to others among faculty, staff and students.
  2. Collaboration: Build synergies among departments, faculty/staff, and other internal and external groups.
  3. Innovation: Increase college effectiveness and efficiency through continuous improvement.
  4. Respect: Foster an environment of safety, mutual trust, and respect collegewide.
  5. Diversity: Increase the diversity of employees.
GOAL 1: Service: Foster an expectation of service to others among faculty, staff and students.
Strategies Success Indicators Action Steps

  1. Promote and support employee participation in: service organizations/projects on campus and in our communities.

  2. Promote and support search committees participation.

  3. Promote and support student service learning project participation on/off campus.
  • Increase of employees/students engaged in service organizations, projects and volunteerism throughout the region.
  • Increase of students engaged in college committees, service learning projects on/off campus.
  • Increase of Riverland search team participation.
  • Clarify definition of service.
  • Identify opportunities for involvement, track participation.
  • Include service in performance review project.
  • Develop processes to collect and analyze data.
  • Evaluate results and implement continuous improvement processes.
GOAL 2: Collaboration | Build synergies among departments, faculty/staff, and other internal and external groups.
Strategies Success Indicators Action Steps
  1. Provide opportunities for employees to build trust and work collaboratively on college projects.
  2. Create employee mentoring program to enhance onboarding and career launch at Riverland.
  3. Provide professional development on collaboration, building trust, and bring employees together to build relationships through events.
  • Number of employees participating in cross-departmental projects or committees.
  • Number of employees participating and trained in collaboration skills.
  • Project team evaluation scores improve over time.
  • Include collaboration in performance review process.
  • Assemble project team, begin project and submit final draft to cabinet.
  • Implementation begins summer/fall 2021.
GOAL 3: Innovation | Increase college effectiveness and efficiency through continuous improvement.
Strategies Success Indicators Action Steps
  1. Provide training and support that focuses on innovation in pedagogy, scholarship, equity and inclusion.
  2. Improve new hire onboarding and orientation training using online technology and service.
  • Increased continuous improvement projects that improve processes/procedures for students, employees, and the college.
  • Dollars or time saved through continuous improvement projects implementation.
  • Add innovation as a category to performance appraisals and to the supervisor quarterly goals.
    Identify pilot project and create action steps for implementation.
  • Promote guided career learning pathways.
GOAL 4: Respect | Foster an environment of safety, mutual trust, and respect college wide.
Strategies Success Indicators Action Steps
  1. Administer PACE Climate Survey every other year to identify opportunities for improvement.
  2. Develop focused professional development opportunities to include Diversity, Equity and Inclusion.
  3. Enhance employee/student exit process.
  4. Identify existing college wide service-level gaps.
  • PACE survey results: Increased employee satisfaction, fewer student/employee complaints/grievances.
  • Increased Employee training and demonstration of learning outcomes and cultural competency.
  • Retain Students/employees and reduce complaints.
  • CCSSE/PACE show increased satisfaction.
  • Analyze and create follow-up action to Pace Employee Survey.
  • Provide training and document learning outcomes.
  • Create exit survey for graduating students.
  • Update exit survey for employees.
  • Develop interventions to address service-level equity gaps.
GOAL 5: Diversity | Increase the diversity of employees.
Strategies Success Indicators Action Steps
  1. Evaluate/enhance college job openings marketing.
  2. Elevate diversity as a critical component in all position descriptions.
  3. Riverland supervisors complete a Diversity Index and use results to create action plans.
  • Increased number of self-identifying applicants as part of under-represented groups.
  • Increased proportion of staff/faculty from under-represented groups.
  • Increased retention of employees including under-represented populations.
  • Expand job opening marketing to reach diverse audiences.
  • Include diverse language and inclusion statements in position descriptions.
  • Include respect, inclusion, and diversity category in performance reviews and supervisor goals.